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Global Retail Company Achieves 50% Cost Savings Through Voice Consolidation
Overview
A global retail company was managing multiple, disparate voice systems, leading to rising operational costs and inefficiencies. With a strategic investment in Microsoft Teams, the company sought a way to consolidate its traditional PBX services and transition to a modern, cost-effective communications platform. Socium Consulting provided a structured, phased approach to unify their voice services while ensuring a smooth migration to Teams Voice.
The Problem
The organization is burdened by two disparate voice systems and aging PBX infrastructure, leading to operational complexity, high maintenance costs, and limited scalability. With a recent investment in Microsoft Teams, aligning with a modern, integrated voice solution has become essential to support future growth.
Our Solution
Socium Consulting applied its 4-step methodology to determine the best approach:
1. Service Documentation – Mapped existing voice infrastructure, providers, and costs
2. Needs Assessment – Defined user personas and business requirements
3. Sourcing & Vendor Comparison – Evaluated global providers for Teams Voice and PBX integration
4. Financial Evaluation & IT Budgeting – Modeled cost projections and transition strategy
A global provider was selected to consolidate Microsoft Teams Voice services while onboarding the existing PBX. This enabled a phased transition, preventing service disruption and ensuring a smooth migration.
The Outcome
50% cost savings on a $1.4M budget
Seamless integration of Microsoft Teams Voice and PBX
Significant reduction in PBX dependency
Reallocation of an FTE to a high-priority initiative
Improved scalability & operational efficiency
By leveraging Socium Consulting’s expertise, the company achieved a cost-effective, scalable voice solution while ensuring a smooth transition to modern communications technology.
